Decode — Refund & Delivery Policy

Last Updated: January 12, 2025
Effective Date: January 12, 2025
Version: v1.0.1 (LOCKED)

1. Scope of This Policy

This policy applies only to Decode products, including:

  • L1 — Decode PDF

  • L2 — Decode GPT

  • L3 — Decode Operator GPT

  • L4 — White-Label Expert GPT

This policy does not apply to:

  • Promotion or marketing services

  • Growth or visibility campaigns

  • Physical goods

  • Custom consulting governed by separate agreements

2. Product Classification

Decode is delivered as a digital system, consisting of:

  • Digital Content — Decode PDF

  • Digital Services — Private Custom GPT access inside ChatGPT

Decode provides decision-support only.
It does not guarantee growth, engagement, revenue, or outcomes.

3. Delivery Definition (Single Source of Truth)

The Decode PDF constitutes the core deliverable at all levels (L1–L4).

Delivery is deemed complete when the Decode PDF is sent to the customer via email or private link, regardless of whether GPT access is included.

Once delivery begins, the service is considered executed.

4. EU Digital Content Consent (Mandatory)

By completing this purchase, you:

  • expressly consent to the immediate delivery of digital content (Decode PDF)

  • acknowledge that once delivery begins, you lose your statutory right of withdrawal under EU Directive 2011/83/EU

This consent is collected at checkout via an explicit confirmation checkbox.

5. Refund Eligibility by Product Level

L1 — Decode PDF (One-Time)

Eligible for Full Refund (within 7 days of delivery):

  1. Non-delivery

    • PDF not delivered within 10 business days without prior notice

    • File corrupted and not fixed within 48 hours

  2. Scope breach

    • Missing sections explicitly listed in product description

    • Wrong account or brand analyzed

  3. Unworkable input at purchase

    • Private or inaccessible account not disclosed

    • Insufficient content for meaningful analysis

    • Account deleted or suspended before work began

Eligible for 1 Free Revision (Not Refund):

  • Clarification of specific sections

  • Minor factual corrections

  • Targeted expansion within original scope

Only one revision is included.

Not Eligible for Refund:

  • Change of mind

  • Lack of implementation

  • No results or growth

  • Requests beyond original scope

  • Requests after 7 days

  • After revision is used

L2 — Decode GPT (Strategic, One-Time)

Delivery Includes:

  • Decode PDF

  • Private Custom GPT link

Eligible for Refund (within 14 days):

  • GPT link non-functional despite troubleshooting

  • GPT built for wrong brand

  • GPT behavior contradicts Decode foundation

Refund eligibility applies only if the GPT has not been substantially used.
Substantial use may void refund eligibility.

Eligible for Revision (within 30 days):

  • Instruction refinement

  • Tone or behavior correction

  • Factual fixes within scope

Not Eligible for Refund:

  • No ChatGPT account

  • No ChatGPT Plus access

  • Expectation of automation

  • Platform limitations (OpenAI / ChatGPT)

  • Non-use

L3 — Decode Operator GPT (One-Time Delivery)

Important: L3 is not a subscription.

Delivery Includes:

  • Decode PDF

  • Private Operator GPT access

Eligible for Refund (within 14 days):

  • Operator GPT not accessible despite troubleshooting

  • Core operator modules missing

  • System contradicts Decode foundation

Refund eligibility applies only if the GPT has not been substantially used.
Substantial use may void refund eligibility.

Eligible for Revision (within 30 days):

  • Scope-based behavior adjustments

  • Instruction refinement

  • Factual corrections

Not Eligible for Refund:

  • Change of mind

  • Lack of use

  • Expectation of automation

  • OpenAI platform limitations

After 14 days, no refunds.
Access may be revoked upon refund.

L4 — White-Label Expert GPT (Custom)

Delivery Includes:

  • Decode PDF

  • Branded Custom GPT

  • Platform-agnostic knowledge archive (ZIP)

Refund Terms:

  • 50% refund if deliverables are not met within 30 days of agreed timeline

  • No refund after client handover and knowledge transfer

  • Revision window: 60 days (scope-based)

6. What Is Never Refundable (All Levels)

Refunds are not issued for:

  • Outcome-based claims (growth, revenue, engagement)

  • Change of strategy or priorities

  • Lack of execution

  • Platform or policy changes by third parties

  • External business events

  • Expectations beyond stated scope

7. Refund Request Process

Email: refunds@fashionhunters.com
Subject: Refund Request — Decode — [L1 / L2 / L3 / L4] — [Name]

Include:

  • Order confirmation

  • Product level

  • Specific reason tied to eligibility criteria

Response time: 48 business hours
Approved refunds: processed in 5–7 business days

8. After Refund

  • L1: PDF remains with the client and cannot be revoked.
    PDF usage remains subject to the original license terms.

  • L2–L4: GPT access revoked immediately

  • One refund per customer per product

9. Disputes & Chargebacks

Customers must contact support before filing a chargeback.

This policy, together with checkout consent logs, delivery timestamps, and Terms of Service, will be used to contest disputes.

10. Governing Law

This policy is governed by the laws of the Republic of Poland and applicable European Union law.

11. Final Statement

Decode delivers structure, clarity, and systems — not outcomes.

If we fail to deliver what is defined, we will refund.
If delivery occurs and execution is not followed, that responsibility remains with the client.