Promotion & Marketing Services — Refund Policy

Last Updated: January 12, 2025
Effective Date: January 12, 2025
Version: v1.1 (LOCKED)

1. Scope of This Policy

This Refund Policy applies only to the following services offered on fashionhunters.live:

  • Promotion packages

  • Growth and visibility campaigns

  • Livestream promotion

  • Infrastructure-based marketing services

  • Similar execution-based digital services

This policy does not apply to:

  • Decode products (PDFs, Custom GPTs)

  • Physical goods

  • Custom or consulting services governed by separate agreements

2. Legal Classification

Promotion and marketing services are classified as digital services involving staged execution over time.

Under EU Directive 2011/83/EU and the Polish Consumer Rights Act:

  • services that have already begun are not subject to unconditional withdrawal

  • refunds depend on delivery status and execution stage

3. No Outcome Guarantees

We do not guarantee:

  • follower growth

  • engagement levels

  • reach or impressions

  • revenue, sales, or brand deals

All promotion services are provided on a best-effort, execution-based basis.
Results depend on multiple external factors outside our control (platform algorithms, audience behavior, account status, policies).

4. Refund Eligibility

Refunds may be granted only in exceptional cases, such as:

  1. Non-delivery due to our fault

    • Service did not start within the agreed timeframe

    • No execution occurred and no communication was provided

  2. Technical or organizational failure on our side

    • Internal errors made execution impossible

    • Service could not be performed as defined in the selected package

Refunds are assessed case by case.

5. Not Eligible for Refund

Refunds will not be provided if:

  • The service has begun or any execution round has been completed

  • The service was delivered according to the selected package

  • The client changes their mind after service start

  • The client fails to provide required materials, access, or information on time

  • The client violates Instagram or other platform rules, resulting in restrictions or bans

  • Results did not meet expectations (performance-based claims)

6. Early Termination of Services

You may request early termination of an active promotion at any time.

In such cases:

  • Completed rounds are non-refundable

  • The remaining service portion may be recalculated

  • Recalculation is based on:

    • base package rates listed on our website

    • number of rounds already completed

Only the unused portion of the service may be eligible for partial refund or credit.

7. Service Package Modifications

  • Modifications are allowed before service commencement

  • Once execution begins, package changes are not permitted

  • Upgrades may be offered as a separate agreement

8. Refund Request Process

To request a refund, contact us within 14 days of the relevant service milestone:

Email: support@fashionhunters.live
Subject: Refund Request — Promotion Service — [Your Name]

Please include:

  • order number or service ID

  • description of the issue

  • relevant timelines or context

We respond within 48 business hours.

9. Dispute Resolution

We aim to resolve all disputes amicably.

EU consumers may use the Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr

Filing a chargeback without contacting support may affect future service eligibility.

10. Governing Law

This policy is governed by the laws of the Republic of Poland and applicable European Union law.

11. Final Statement

Promotion services are execution-based, not outcome-based.

If we fail to execute the service as defined — we will address it fairly.
If execution occurs but results vary — that does not constitute grounds for a refund.

Clear execution. Fair boundaries. Transparent rules.